Minutes of the Advisory Committee Meeting for Web-based Pensioner’s Portal held on 29th August, 2014
F.No.41/30/201 1-P&PW(C)
MINUTES OF THE ADVISORY COMMITTEE MEETING FOR WEB-BASED PENSIONERS’
PORTAL HELD ON 29th AUGUST, 2014 UNDER THE CHAIRMANSHIP OF SECRETARY
(PENSION, AR&PG)
A list of participants is annexed.
2. A meeting of the Advisory Committee for Web-Based Pensioners’
Portal under NeGP was held on 29th August, 2014 under the chairmanship
of Secretary (P, AR&PG) in Lok Nayak Bhawan, New Delhi with a view
to seek suggestions etc. for further improvements of the Pensioner
Portal.
3. Secretary (P, AR&PG) welcomed the participants and requested J
S (Pension) to give a brief background of constitution and role of the
Advisory Committee. JS (Pension) while giving the background mentioned
that the Pensioner Portal has been progressing well based on the inputs
provided from time to time by user Departments forming part of the
Advisory Committee. The participants were also informed that since the
last meeting of the Advisory Committee was held in June, 2013, the
Department of Pension & Pensioners Welfare (DoP&PW) have added
to the Portal two new components namely Bhavishya (an On-line Pension
Sanction and Tracking System) & Sankalp (an initiative to channelize
the skill and expertise of pensioners in to meaningful social
activities post retirement). While giving a brief description of
background and concept of these two new applications, a brief glimpse of
these two web based applications was also shown online to the
participants. Both initiatives were well appreciated by the member of
Advisory Committee. The participants were also informed that the website
of Pensioners Portal which includes latest
circulars/instructions/activities of the Department is regularly being
updated.
4. At this point of time and in the context of Bhavi a software, the
issue regarding timely processing of pension papers of prospective
pensioners also came up. Secretary (PARPG) desired that the
Departments/Offices dealing with pension papers should play a pro-active
role in discussing with the pensioners any existing
discrepancies/shortcomings in the service records and how best these
could be rectified! overcome to avoid delay in processing the pension
papers. He desired that all required actions should be completed well
before the date of the retirement for timely disbursement of retirement
dues.
5. The representative of Bharat Pensioner Samaj felt that software
similar to Bhavishya should also be introduced for Railway Pensioners.
To this, ED, Railway Board informed that Railways is already in the
process of setting up separate Portal for Railway Pensioners named
Arpan. He also informed that Railways, on pension matters, have been
following the circulars/guidelines etc issued by DoPPW. Secretary
(Pension) mentioned that circular issued by DoPPW should get percolated
to all lower formations/implementing agencies as soon as possible to
avoid any erroneous interpretations of Rules etc. and BHAVISHYA utilised
in all Ministries/Departments for ensuring timely sanction of pension.
6. Thereafter, the agenda points were taken up. I S (Pension)
explained the Action Taken Report (ATR) on the decisions taken in the
last Advisory Committee meeting. The representative of Bharat Pensioner
Samaj had sought some clarifications on point No. 4 of the ATR regarding
FAQ format, linkage with the Website of Pensioner Portal and extending
cooperation with Pensioner Association, which was explained by the
representative of M/o Railways. With regard to extending cooperation to
the identified Pensioner Associations by We Railway, it was decided that
the DoP&PW will reiterate their earlier instructions on the same.
The representatives of Bharat Pensioner Samaj and Indian Ex-Service
League also stated that the computers with Scarmer & Printers which
were supplied to them in 2008-2009 under Pensioner Portal Scheme are now
obsolete (being old version) and it should be replaced by new one with
latest compatible version. On this, it was felt that National
Informatics Centre (NIC) team may visit these Associations in Delhi and
give a feedback on the issue.
7. Giving a lead for discussions for further improvement of Pensioner
Portal, Secretary (Pension) wanted to know from the representative of
D/O Electronics & Information Technology (Deity) whether the
evaluation of Pensioner Portal has reached its maturity and whether the
mechanism of the Advisory Committee imbibed to play Advisory Role for
improvement of Pensioner Portal still exists. The representative of
Deity informed that new technologies such as Mobile Service Delivery,
Cloud Computing ( Meghraj), AppStore etc. have recently emerged in the
field of Information Technologies. The Deity has taken an initiative to
study 5 big NeGPs for revamping those NeGPs by incorporating these
technologies. DoP&PW can also think of new architecture for
revamping of Pensioner Portal. This matter can be further discussed with
Deity and on the basis of discussions Deity may come up with a new
Project. Use of mobile applications would be desirable. J S (Pension)
also pointed out to the representative of Deity for completing the
lrnpact Assessment of Pensioners Portal by an independent agency for
which DoP&PW has been writing to Deity for the last one year or so.
8. The DDG, NIC was of the View that since the Portal is meant for
Pensioners who may not be so computer savvy and other stakeholders, the
users of the Pensioner Portal should be visited to have more realistic
view of improving the Pensioner Portal. The representative of D/O Ex-
Serviceman Welfare mentioned that the present format of CPENGRAMS do not
contain provisions for sending reminders by nodal officers to its
subordinate formations. This facility should be created and there should
be a provision of ‘Alert’ for ‘Directions’ subsequently issued by nodal
Ministry to its subordinate formations. He also desired that there
should be such facility for search of cases of Defence Personal on the
basis of Army ID number which is carried by Defence Personnel throughout
their service period and thereafier.
9. The representative of National Ex-Service League felt the need for
simplification of use of Grievance Redressal facility for rural areas
as most of the Ex-Servicemen reside in these areas. He was, however,
informed that since internet facilities are speedily percolating to
rural areas also through Common Service Centres (CSC), there should not
be any difficulty even for pensioners from rural areas to make use of
facilities under Pensioner Portal. However, the use of CSCs by
pensioners in village areas could be worked out as this would lead to
more optimum utilisation of resources.
Source: http://scm-bps.blogspot.in/2014/09/minutes-of-advisory-committee-for-web.html