Minutes of JCM (Staff Side) meeting with the Chairmanship of Secretary(P&PW)

Minutes of JCM (Staff Side) meeting with the Chairmanship of Secretary(P&PW)

Minutes of the meeting held on 10.03.2016 with the representatives of JCM (Staff Side) on pensionary matters under the Chairmanship of Secretary(P&PW)

F.No.42/01/2015-P&PW(G)
Government of India
Ministry of Personnel, Public Grievances & Pensions
Department of Pension & Pensioners’ Welfare

3rd Floor, Lok Nayak Bhavan,
Khan Market, New Delhi-110003
Date:18th March,2016

To
Shri Shiva Gopal Mishra
Secretary, JCM(Staff Side)
13-C, Ferozshah Road, New Delhi

Subject: Minutes of the meeting held on 10.03.2016 with representatives of JCM (Staff Side) on pensionary matters under the Chairmanship of Secretary (P&PW).

Sir,
Kindly find enclosed herewith the minutes of the meeting held on 10.03.2016 with representatives of JCM (Staff Side) on pensionary matters under the Chairmanship of Secretary (P&PW) for kind perusal.

Encl: As above.

Yours faithfully

(Charanjit Taneja)
Under Secretary to the Government of India

DEPARTMENT OF PENSION & PENSIONERS’WELFARE

Minutes of the JCM meeting on the pensionary matters under the Chairmanship of Secretary(P&PW) held on 10.03.2016 at Sardar Patel Bhawan, New Delhi.

The list of the participants is at Annexure I

Secretary (P&PW) welcomed the participants and appreciated the contributions of the pensioners and the JCM towards welfare of the pensioners. Secretary (P&PW) informed he has been taking regular review meetings to expedite issues which are long pending in SCOVA. He urged JCM members to encourage pensioners to get their Aadhaar number embedded with their Bank Accounts.

2.The meeting started with a discussion on the Action Taken Report on the minutes of the last JCM meeting held on 26.02.2015.

(i)Abnormal delay in the issue of revised PPO to Pre-2006 retirees, pensioners/family pensioners.

(a) CPAO informed that as on date 5520 cases of pre-2006 areto be revised,out of which 4027 cases belong to pre-1990 and details of these cases are not available with the administrative Ministry/Department. It was decided that the CPAO will contact all Banks to obtain phone numbers/addresses of such pensioners. Secretary(P&PW) directed CPAO to contact all concerned Ministries/Departments/Banks to sort out issues and prepare a Bank-wise and Branch-wise details of such pensioners in Excel software and upload it on pensioners portal for general information. Secretary(P&PW) may also take up matter with the CMDs of all Banks in next video conferencing. After a month, a review meeting of CPAO,DFS and concerned Ministries/Departments be called by the CPAO under the chairpersonship of Jt.Secretary(Pension)to assess the pendency.

(b) Ministry of Railways reported ‘Nil’ Pendency. However,JCM members contested that there are some cases especially in Ajmer and Kota Division where PPOs have not been revised. Further,JCM members requested Ministry of Railways to provide Zone-wise figures of revised PPOs. Ministry of Railways agreed to provide the Zone-wise figures within 15days to the JCM members and DoPPW.

(c)Department of Posts reported ‘Nil’ Pendency.

(d)Department of Telecom intimated that 159 cases are pending for revision, details of which will be given to DoPPW for providing the same to the JCM members.

(Action:-CPAO , M/o Railways and D/o Telecom)

(ii) Cashless Treatment to CGHS beneficiaries by empanelled private hospitals to serving employees.

Ministry of Health and Family Welfare informed that provision of benefits of Cashless Treatment to the Central Govt. Pensioners availing CGHS facilities is already in place. Secretary(P&PW) stated that the matter pertains to serving employess and is out of the ambit of JCM meeting,hence the matter may be closed.

(iii) Finalisation of family pension cases within a specified period in respect of MP Postal Circle.

Department of Posts informed that the instructions in this regard have been issued by the MP Postal Circle to its subordinate authorities. JCM members were requested to inform the Department of Posts regarding specific pendency, if any.

(Action:- Department of Posts)

3. Discussion on Fresh Agenda Items.

(i) Grant of Gratuity on retirement/death of a Central Govt.NPS Subscriber.

Jt.Secretary (P) informed that Department of Expenditure has concurred the proposal in principle and as per advise of Department of Expenditure, the proposal was circulated to concerned Departments i.e Department of Financial Services, DoPT and Department of Legal Affairs have been obtained and the file will be processed after receiving the comments from other Departments.

(Action:-DoPPW)

(ii) Extension of the benefits of DoPPW OM No 38/37/08-P&PW(A) dated 28.01.2013 read with OM dated 30.07.2015 to pre-2006 pensioners with less than 33years of service and more than 20years service for full pension.

Jt.Secretary(P) informed that the DoPPW is consulting with the Department of Expenditure so that finality on the issue would be reached at the earliest.

(Action:DoPPW and Department of Expenditure)

(iii) Delay in finalizing the Family Pension case of Widow/Unmarried daughters and Physically Handicapped candidates by PCDA(Pension)Allahabad in respect of civilian defence employees specially from ordnance factories.

Ministry of Defense informed that only 27 cases are pending and these have all been received after 08.02.2016. In this regard,PCDA(P),Allahabad, have already issued Circular No. 131 & 143 highlighting the correct procedure. Secretary (P&PW) directed that these circulars which are available on PCDA Portal be uploaded on Pensioners Portal website. Further he directed to check the grievances received by PG Portal in this regard.
(Action: Ministry of Defence/CGDA)

(iv) Grant of modified parity to all those who retired prior to 01.01.2006 with refrence to the upgraded post.

It was informed to the JCM members, that the benefit of upgraded post cannot be extended to pensioners after retirement as per instructions of DoPPW. It is clearly mentioned in the order that the pension can be calculated with reference to corresponding pay of pre-revised scale. Hon’ble Court has also upheld the order. However, on the request of JCM members, Secretary (P&PW) assured to look at the issue separately.
(Action:DoPPW)

4. JCM members informed that the Pension Adalats are not conducted as per laid down policy. Further, they informed that the Pensioners Associations may be allowed to represent the cases of the individual pensioners. The concerned Ministries/Departments clarified that the members of Pensioners’Associations could accompany and represent the case of the pensioner in individual capacity and not as representatives of Pensioners’Associations. Further, Secretary(P&PW) directed that the instructions in this regard may be reiterated.

(Action:All Ministries/Departments)

The meeting end with the vote of thanks to the Chair

Source : www.ncjcmstaffside.com

West Bengal Government Paid leave for staff of all establishments on poll day

West Bengal Government Paid leave for staff of all establishments on poll day

West Bengal government today made it mandatory for all establishments to grant paid holidays to their employees on the day of polling in their areas.

“It is obligatory for the employers of any business, trade, industrial undertakings or any other establishments of the areas under the Assembly segments to grant paid holiday on respective days to their workmen,” a government statement said.

Polling to 294 assembly seats will be held in six phases beginning April 4. The last polling day is May 5.
An exemption to the above holiday has however been granted to fuelling stations.

“The Governor has exempted all classes of petrol and diesel pumps (filling stations) situated within the areas of the Assembly constituencies,” a statement said.
 
PTI

Request to Taxpayers to Avail Facility for Online Rectification

Request to Taxpayers to Avail Facility for Online Rectification

Income-tax Act provides the taxpayer with an option to seek rectification of mistakes apparent from record under section 154 of the Act. The e-filing portal of the Income Tax Department provides the utility for online filing and tracking of rectification requests. Taxpayers who are not satisfied with the outcome of processing of their Income Tax Return by the Centralized Processing Centre, Bengaluru can avail of the facility of online filing and tracking of rectification requests available on https://incometaxindiaefiling.gov.in.

In case of any mistake in data entry of Tax payment or TDS details, taxpayer can select the “Rectification Request Type->Taxpayer is correcting data for Tax Credit mismatch only” and the use the option of pre-filling the correct details for the relevant Assessment Year while submitting the rectification request.
In case of data entry mistake in any other Schedule or omission of any details, taxpayer can select the option “Taxpayer is correcting Data in Rectification” and the reason for seeking rectification.

In any other case taxpayer can select the option “No further Data Correction Required, Reprocess the case” where the mistake in processing may have occurred due to non-reporting of TDS by deductor etc.
A detailed user manual for filing online rectification is available at: http://incometaxindiaefiling.gov.in/eFiling/Portal/StaticPDF/Rectifcation_Manual.pdf?0.08833787460862363.

With this utility a taxpayer can also the monitor the status of disposal of rectification request.

CPC, Bengaluru has already processed 6,53,763 online rectification requests in F.Y.2015-16 till 29th February 2016. CBDT is committed to ensuring accuracy in processing of returns and determination of refunds and seeks the active cooperation of taxpayers in ensuring correctness of data while submitting the return or rectification request.

PIB

Railway Board: Out-of-Turn Promotions (OTP) to outstanding Sports persons on sports accounts

General Manager in Railways can relax minimum educational qualification, three years’ service condition, and appearance in typing test for outstanding sports persons for their Out of Turn Promotion

Railway Board Circular on Relaxation in minimum educational qualification, three years’ service condition in existing post & Exemption from typing test for OTP.

RBE No.28 2016
Clarification/ Corrigendum No. 65

Government of India
Ministry of Railways
(Railway Board)

No. 2015/E(Sports)/4(1)/6

New Delhi,
dated 14th March, 2016

The General Managers (P).
All Zonal Railways including
CLW. DLW. ICF. RCF. RWF. Metro Railway/Kolkata.
The CAO(R). DMW/Potiolo,
The DG, RDSO/Lucknow.

Sub.: Out-of-Turn Promotions (OTP) to outstanding Sports persons on sports accounts- Relaxation in minimum educational qualification and three years’ service condition in existing post and Grade Pay & Exemption of typing test -Delegation of powers to GMs.

Ref.: Board’s letter of even number dated 07.01.2016 (RBE No. 02/2016).

As per Board’s letter of even number dated 07.01.2016 (RBE No. 02/2016) under reference on the subject mentioned above, the power of relaxation in minimum educational qualification and three years’ service condition in existing post and Grade Pay & Exemption of typing test to outstanding sports persons for their Out of Turn Promotion has been delegated to General Managers. In this connection it is clarified that the power of relaxation in minimum educational qualification and three years’ service condition in existing post and Grade Pay & Exemption of typing test shall also cover the cases where Out of Turn Promotion is w.e.f. date prior to 07.01.2016.

These instructions issue with the concurrence of Finance Directorate of Ministry of Railways (Railway Board)

(Bhaskar Roy Choudhury)
Dy. Director. Estt.(Sports)
Sanjoy/RSPB/2015/E(Sports )14(1)/ 6/Typing Test

Source : airfindia

Central government employees to declare details of foreign accounts under Lokpal Act

Central government employees to declare details of foreign accounts under Lokpal Act

All Central government employees have been asked to declare details of deposits in foreign bank accounts which includes those of their spouses and dependent children, as per the new rules under the Lokpal Act.

Besides, they have to give details of paintings, antiques, furnitures and electronic equipments among others in case their total current value exceeds two months’ basic pay or Rs one lakh.

The declarations under the Lokpal Act are in addition to similar ones filed by the employees under various services rules. All Group A, B and C employees are supposed to file the declaration under the Lokpal law.
The Department of Personnel and Training (DoPT) has written to all Central government ministries and Chief Secretaries of state governments to ensure that the employees working under them declare details of their assets and liabilities, along with that of their spouse and dependent children, by April 15.

All employees have to file returns of two years–i.e. for 2014 and 2015 by April 15–and another return giving details of their assets and liabilities for 2016 by July 31, this year.

“In this regard, it is stated that there shall be no further extension of the aforesaid last date i.e. April 15, 2016,” it said in the communique.

There are about 50 lakh Central government employees.

The employees will also have to inform separately in case of any investments of over Rs 2 lakh made in movable assets, insurance, bonds, shares and mutual funds in the new form.

Investment above Rs 2 lakh to be reported individually.

Investments below Rs 2 lakh may be reported together, it said.

“Details of deposits in foreign bank(s) to be given separately,” the DoPT said.

Employees have to give details of expensive furniture, fixtures, antiques, paintings and electronic equipment also if the total current value of any particular asset in any particular category (e.g. furniture, fixtures, electronic equipments, etc) exceeds two months’ basic pay or Rs one lakh, it said.

PTI

Expected DA July 2016 – AICPIN For February 2016

Expected DA July 2016 – AICPIN For February 2016

No.5/1/2016- CPI
GOVERNMENT OF INDIA
MINISTRY OF LABOUR & EMPLOYMENT
LABOUR BUREAU

CLEREMONT, SHIMLA-171004
DATED: 31st March,2016

Press Release

Consumer Price Index for Industrial Workers (CPI-IW) – February, 2016

The All-India CPI-IW for February, 2016 decreased by 2 points and pegged at 267 (two hundred and sixty seven). On 1-month percentage change, it decreased by (-) 0.74 per cent between January, 2016 and February, 2016 when compared with the decrease of (-) 0.39 per cent between the same two months a year ago.

The maximum downward pressure to the change in current index came from Food group contributing, (-) 2.21 percentage points to the total change. At item level, Rice, Arhar Dal. Masur Dal, Moong Dal, Urd Dal, Groundnut Oil, Mustard Oil, Poultry (Chicken), Eggs (Hen), Garlic, Onion, Vegetable and Fruit items, Flower/Flower Garlands, etc. are responsible for the decrease in index. However, this decrease was checked by Wheat and Wheat Atta, Fish Fresh, Goat Meat, Milk, Tea (Readymade), Sugar, Cigarette, Tailoring Charges, etc., putting upward pressure on the index.

The year-on-year inflation measured by monthly CPI-IW stood at 5.53 per cent tbr February, 2016 as compared to 5.91 per cent for the previous month and 6.30 per cent during the corresponding month of the previous year. Similarly, the Food inflation stood at 6.18 per cent against 7.61 per cent of the previous month and 7.42 per cent during the corresponding month of the previous year.

At centre level, Giridih reported the maximum decrease of 8 points followed by Madurai, Tiruchirapally, Munger-Jamalpur and Bengaluru (7 points each) and Sholapur. Mundakkayam and Belgaum (6 points each). Among others. 5 points decrease was observed in 3 centres, 4 points in 8 centres, 3 points in another 8 centres. 2 points in 14 centres and 1 point in 10 centres. On the contrary, Quilon recorded a maximum increase of 5 points followed by Mysore and Rajkot (3 points each) and Kodarma (2 points). Among others, 1 point increase was observed in 9 centres. Rest or the 14 centres’ indices remained stationary.
The indices of 34 centres are above All-India Index and other 44 centres’ indices are below national average.

The next issue of CPI-IW for the month of March, 2016 will be released on Friday, 29th April, 2016. The same will also be available on the office website www.labourbureaunew.gov.in.

(SHYAM SINGH NEGI)
DEPUTY DIRECTOR GENERAL

PIB

Click to view Press Release in English
Click to view Dettailed Report of AICPIN

The Lokpal and Lokayuktas Act, 2013- Submission of declaration of assets and liabilities by the public servants belonging to CSSS & CSCS

No.25/1/2014-CS.II(A}
Government of India
Ministry of Personnel, Public Grievances and Pension
Department of Personnel and Training

3rd Floor, Lok Nayak Bhawan,
Khan Market, New Delhi-110003
Dated: 29th March, 2016.

OFFICE MEMORANDUM

Subject: The Lokpal and Lokayuktas Act, 2013- Submission of declaration of assets and liabilities by the public servants belonging to CSSS & CSCS.

The undersigned is directed to refer to this Division’s OM of even number dated 15.04.2015 followed by reminders 11.09.2015 and 12.10.2015 on the subject mentioned above. All CSSS and CSCS officers were requested to file the returns as required under the Lokpal and Lokayuktas Act, 2013 as on 01.08.2014 and for the year 2015 (as on 31.03.2015) online at cscms.nic.in. The last date for submission of the returns is 15.04.2016. CSSS and CSCS officers who have not yet submitted the returns are requested to submit the same immediately without waiting for the last date. The returns are to be filed as per the following time line:

(i) The first return as on 01.08.2014 under the Lokpal and Lokayuktas Act, 2013 should be filed on or before the 15.04.2016.

(ii) The next return as on 31.03.2015 under the Lokpal and Lokayuktas Act, 2013 should be filed on or before the 15.04.2016.

(iii) The annual return as on 31.03.2016 under the Lokpal and Lokayuktas Act, 2013 should be filed on or before the 31.07.2016.

(iv) The annual return for subsequent years as on 31st March every year should be filed on or before the 31st July of that year.

2. The officers in the grade of PPS and above levels of CSSS should also take a print out of the return filed online and submit the same to this Department duly signed.

3. Ministries/Departments are requested to circulate this OM to all CSSS and CSCS officers. They should also monitor to ensure that returns are submitted by all officers within the stipulated period through the web based cadre management system. In case of any technical assistance nodal officers may contact helpline at Telephone No.24629890.

(Kameshwar Mishra)
Under Secretary to the Govt. of India
Telefax: 24623157

Validity period of OBC Certificate in respect of ‘creamy layer’ status of the candidates

 F. No. 36036/2/2013- Estt.(Res-I)
Government of India
Ministry of Personnel, Public Grievances & Pensions
Department of Personnel & Training
Establishment Reservation — I Section

North Block, New Delhi
Dated 31st March 2016

OFFICE MEMORANDUM

Subject: Validity period of OBC Certificate in respect of ‘creamy layer’ status of the candidates

***

This Department has received various references on the issue of problems being faced by the candidates on the requirement to obtain multiple non-creamy layer OBC certificates for appearing in various examinations. With a view to address this issue, the following revised procedure is proposed:-

(a) Every candidate seeking reservation in central government posts and services as OBC candidate is required to submit a certificate confirming his/her status as OBC and also produce Non-creamy layer status issued by an authority mentioned in DOPT Office Memorandum No.36012/22/93-Est(SCT) dated 15.11.1993.

(b) The Non-creamy Layer Certificate would be applicable to OBC candidates who are covered under Income/Wealth Test criterion. The income limit is decided on the basis of income earned during three previous financial years preceding the year of appointment. To illustrate, the validity of non-creamy layer certificate issued during any month of the financial year 2016-17 covering 3 preceding financial years viz. 2013-14, 2014-15 and 2015-16 be accepted by the concerned authorities for any appointments or recruitments which would be valid during the period April 2016 to March 2017. The appointing authorities would accept production of self-attested photo copy of the Non-creamy layer certificate, subject to verification of the original Non-creamy layer certificate, as is the practice being followed for verification of other original documents.

2. On this issue, the National Commission of Backward Classes has suggested a new format for issue of Non-creamy layer certificate, which is enclosed.

3. It is requested that comments on the suggestions made in para 1 of this OM and any other suggestion(s) to streamline the system of issue of Non creamy layer certificate (NCL) may please be furnished.

4. It is also requested that comments on the Non-creamy layer certificate format proposed by NCBC, may also be furnished.

Encl: as above

(Raju Saraswat)
Under Secretary
Tele: 2309 2110

1. M/o Social Justice and Empowerment,
[Kind Attn: Shri B. L. Meena, Joint Secretary]
Shastri Bhawan, New Delhi

2. Department of Higher Education,
[Kind attn: Shri S. S. Sandhu, Joint Secretary]
Shastri Bhawan, New Delhi

3. The Secretary,
Union Public Service Commission,
Dholpur House, Shahjahan Road, New Delhi — 110069

4. The Secretary Staff Selection Commission,
Block No. 12, CGO Complex, Lodhi Road, New Delhi — 110 003

Copy with a request for seeking comments on the suggestions made in para 1 of this OM also forwarded to The Member Secretary, National Commission for Backward Classes, Trikoot – 1, Bhikaji Cama Place, New Delhi -110 066.

Copy also to Director, NIC, DOPT — with a request to place this draft OM on the website of this Department for a period of 30 days from its issue, for obtaining views of concerned stakeholders.

APPLICATION FORM FOR NON – CREAMY LAYER CERTIFICATE

Central Civil Services (Leave Travel Concession) Rules, 1988 — Fulfillment of procedural requirements

No. 31011/3/2015-Estt (A.IV)
Government of India
Ministry of Personnel, Public Grievances and Pensions
Department of Personnel and Training
Establishment A-IV Desk

North Block, New Delhi-110 001
Dated: March 29 , 2016

OFFICE MEMORANDUM

Subject:- Central Civil Services (Leave Travel Concession) Rules, 1988 — Fulfillment of procedural requirements-reg.

The undersigned is directed to enclose a copy of draft O.M. on the subject noted above for comments within 15 days to the undersigned (email address: jha.sn@nic.in).

(Surya Narayan Jha)
Under Secretary to the Government of India

To
The Secretaries
All Ministries / Departments of Government of India
(As per the standard list)

Subject:- Central Civil Services (Leave Travel Concession) Rules, 1988 — Fulfillment procedural requirements. 

The undersigned is directed to refer to para 8 and 9 of the Guidelines enclosed in this Department’s O.M. of even number dated 18.2.2016 on the above noted subject and to say that the issues have been revisited in consultation with the Department of Expenditure. It has been decided that the cases where a Government servant travels on LTC upto the nearest airport/railway station/ bus terminal by authorised mode of transport and undertakes rest of the journey to the declared place of visit by private transport/own arrangement, may be dealt with as follows:-

(i) When public transport is available between the nearest airport/railway station/ bus terminal and the declared place of visit:-

The Government servant may also be reimbursed the fare incurred for completion of journey to the declared place of visit by own arrangement. This will be restricted to the fare admissible for journey by otherwise entitled mode of public transport from the nearest airport/railway station/ bus terminal to the declared place of visit. The Government servant shall be required to submit an undertaking that he has actually visited the declared place of visit.

(ii) Where no public transport is available between the nearest airport/railway station/bus terminal and the declared place of visit:-

(a) In case he does not wish to claim reimbursement for the part of the journey which he has undertaken by his own arrangement, he may be reimbursed for the part of the journey which he has undertaken by public transport. The Government servant shall be required to submit an undertaking that he has actually visited the declared place of visit.

(b) Where the Government servant claims assistance for the entire journey, the part of the journey where he has used his own arrangement would also be reimbursed as per his entitlement for journey on transfer. The Government servant shall be required to submit an undertaking that he has actually visited the declared place of visit.

2. In case of (b) above, the Government servant shall be required to submit a certificate that the mode of transport used by him operates from point to point on regular basis with the approval of the State Government/Transport authorities, and is authorised to ply as public carrier.

3. Above certificate need not be insisted upon in case information to the effect that (i) no public transport is available in a particular area, (ii) list of transport operators who operate on regular basis from point to point on regular basis with the specific approval of the State Government/Transport authorities, is available on the website of a State/Central Government or a State or Central PSU or in a current publication brought out by these authorities.

(Surya Narayan Jha)
Under Secretary to the Government of India

To
The Secretaries
All Ministries/Departments of Government of India
(As per the standard list)

Circular

Election Commission Provides Complaint Redressal Mechanism- Call Centre & Web-Based Management During Ongoing Elections

ECI Provides Complaint Redressal Mechanism- Call Centre & Web-Based Management During Ongoing Elections

In view of the ongoing elections, the Election Commission of India (ECI) has issued instruction to provide a Complaint Redressal Mechanism in all the five election going states. The main objective of this IT platform is to provide the following:

i. Manage the complaints being received through call centres/telephone/online/fax/ post /paper complaints/in person in an integrated way and a time bound manner.

ii. Inform the complainants about the status of receipt and disposal of complaints.

State wise steps being undertaken by the Commission are as follows:

In Assam :- The complaints are received through (i) toll free number 1950, (ii) online application ‘SAMADHAN’ available at district websites with URL http://election.cloudapp.net/assam-samadhan and at CEO website www.ceoassam.nic.in (iii) Android based mobile application available in Google Play Store as SAMADHAN [ASSAM]. Individual can lodge complaints in physical copies in person/post/fax etc. and can still get SMS or view status of complaints if s/he wishes to.

In Kerala:- e- Pariharam has been lodged in Kerala to facilitate lodging complaints online. Complainants can also visit Akshaya Centres (CSC) and use helpline numbers. Complainants will receive SMS alerts while lodging as well as at the time of disposal of complaints. Photos/videos can be uploaded as part of complaints. The URL of website is: http://e-pariharam.kerala.gov.in

In Tamil Nadu:- In Tamil Nadu, apart from paper, phone, e-mails, online modes of complaint receipt, the complaints are also being received through Facebook, twitter etc. The option for lodging online complaint is available on website of CEO, Tamil Nadu: http://www.elections.tn.gov.in/

In West Bengal:- In West Bengal the IT platform is available at the URL: http://election.cloudapp.net/wb-samadhan . The App is also available in the form of mobile App at Google Play Store: SAMADHAN [WEST BENGAL]. The disposal period of complaints received has been prescribed as 24 hrs in general, and ½ hour on poll day.

In Puducherry:- CEO, Puducherry has established 24×7 helpline call centre with 5 dedicated trunk lines under supervision of an officer of Tehsildar level. Complaints are also being received through SMS, Whatsapp (8903331950), e-mail etc. The online complaints registering mechanism is also available for the use of public.

Through these Complaint Redressal Mechanisms, the Election Commission of India ensures that complaints at all level are properly addressed and timely redressed and the entire election process is made smooth, hassle free, transparent and effective.

PIB