Monday, January 28, 2013

Pensioners Portal Orders : Revised concordance table of the pre-1996, pre-2006 and post 2006 pay scales

Pensioners Portal Orders : Revised concordance table of the pre-1996, pre-2006 and post 2006 pay scales...
F.No.38/37/08-P&PW(A)
Government of India
Ministry of Personnel, PG & Pensions
Department of Pension & Pensioners’ Welfare
3rd Floor lok Nayak Bhawan
Khan Market, New Delhi-110 003
Dated the 28th January. 2013
OFFICE MEMORANDUM
Sub:- Revision of pension of pre-2006 pensioners — reg.
The undersigned is directed to say that in pursuance of Government’s decision on the recommendations of Sixth Central Pay Commission, orders were issued for revision of pension/family pensioners vide this Department’s OM No.38/37/08-P&PW(A) dated 1 .9.2008. as amended from time to time.

2. It has been decided that the pension of pre-2006 pensioners as revised w.e.f. 1.1.2006 in terms of para 4.1 or para 4.2 of the aforesaid OM dated 1.9.2008. as amended from time to time, would be further stepped up to 50% of the sum of minimum of pay in the pay band and the grade pay corresponding to the pre-revised pay scale from which the pensioner had retired, as arrived at with reference to the fitment tables annexed to the Ministry of Finance. Department of Expenditure OM No.1/1/2008-IC dated 30th August, 2008. In the case of HAG and above scales, this will be 50% of the minimum of the pay in the revised pay scale arrived at with reference to the fitment tables annexed to the above-referred OM dated 30.8.2008 of Ministry of Finance, Department of Expenditure.
3. The normal family pension in respect of pre-2006 pensioners/family pensioners as revised w.e.f. 1.1.2006 in terms of para 4.1 or para 4.2 of the aforesaid OM dated 1.9.2008 would also be further stepped up to 30% of thc sum of minimum of pay in the pay band and the grade pay corresponding to the pre-revised pay scale in which the Government servant had retired, as arrived at with reference to the fitment tables annexed to the Ministry of Finance. Department of Expenditure OM No.1/1/2008-IC dated 30th August. 2008. In the case of HAG and above scales. this will be 30% of the minimum of the pay in the revised pay scale arrived at with reference to the fitment tables annexed to the above OM dated 30.8.2008 of Ministry of Finance (Department of Expenditure).
4. A revised concordance table (Annexure) of the pre-1996, pre-2006 and post 2006 pay scales/pay bands indicating the pension/family pension (at ordinary rates) payable under the above provisions is enclosed to facilitate payment of revised pension/family pension.
5. The pension so arrived ai in accordance with para 2 above and indicated in Col. 9 of Annexure will be reduced pro-rata, where the pensioner had less than the maximum required service for full pension as per rule 49 of the CCS (Pension) Rules,1972 as applicable before 1.1.2006 and in no case it will be less than Rs.3.500/- p.m.
6. The family pension at enhanced rates (under sub rule (3)(a) of Rule 54 of the CCS (Pension) Rules, 1972) of pre-2006 pensioners/family pensioners revised w.e.f. 1.1.2006 in terms of para 4.1 or this Department’s OM No.1/3/2011-P&PW(E) dated 25.5.2012 would be further stepped up in the following manner:
(I) In the case of Government servants who died while in service before 1.1.2006 and in respect of whom enhanced family pension is applicable from the date of approval by the Government, i.e. 24.9.2012, the enhanced family pension will be stepped up to 50% of the sum of minimum of pay in the pay band and the grade pay corresponding to the pre-revised pay scale in which the Government servant had died, as arrived at with reference to the fument tables annexed to the Ministry of Finance, Department of Expenditure OM No.1/1/2008-IC dated 30th August. 2008. In the case of HAG and above scales, this will be 50% of the minimum of the pay in the revised pay scale arrived at with reference to the fitment tables annexed to the above-referred OM dated 30.8.2008 of Ministry of Finance, Department of Expenditure.
(ii) In the case of a pensioner who retired before 1.I.2006 and in respect of whom enhanced family pension is applicable from the date of approval by the Government. i.e. 24.9.2012, the enhanced family pension will be stepped up to the amount of pension as revised in terms of para 2 read with para 5 above. In case the pensioner has died before from the date of approval by the Government, i.e. 24.9.2012, the pension will be revised notionally in terms of para 2 read with para 5 above. The amount of revised enhanced family pension will, however, not be less than the amount of family pension at ordinary rates as revised in terms of para 3 above.
7. In case the pension consolidated pension/family pension/enhanced family pension calculated as per para 4.1 of OM No.38/37/08-P&PW(A) dated 1.9.2008 is higher than the pension/family pension calculated in the manner indicated above, the same (higher consolidated pension/family pension) will continue to be treated as basic pension/family pension.
8. All other conditions as given in OM No.38/37/08-P&PW(A) dated 1.9.2008, as amended from time to time shall remain unchanged.
9. These orders will take effect from the date of approval by the Government, i.e. 24.9.2012. There will be no change in the amount of revised pension/family pension paid during the period 1.1.2006 and 23.9.2012, and, therefore, no arrears will be payable on account of these orders for that period.
10. In their application to the persons belonging to the Indian Audit and Accounts Department, these orders issue in consultation with the Comptroller and Auditor General of India.
11. All the Ministries/Departments are requested to bring the contents fo these orders to the notice of Controller of Accounts/Pay and Accounts Officers and Attached and subordinate Offices under them on a top priority basis. All pension disbursing offices are also to prominently display these orders on their notice boards for the benefit of pensioners.
12. Hindi version will follow.
sd/-
(Tripti P.Ghosh)
Director
Source: www.pensionersportal.gov.in
[http://ccis.nic.in/WriteReadData/CircularPortal/D3/D03ppw/sixthcpc_280113.pdf]

CGHS Rates 2013 : A revised list of package rates applicable under CGHS Kolkata

CGHS Rates 2013 : A revised list of package rates applicable under CGHS Kolkata 

Ministry of Health and Family Welfare has issued a new updated revised package rates for all investigations applicable under CGHS Kolkata, Pensioners and existing employees of Central Government are requested to download the rate list and keep in their computer and mobile also. The rates are given as NABL and Non NABL Imagin centres.


The rate list has been provided with the titles of treatment such as Dental, Pulmonary, Osteology, Neurosciences, Gastro and Hepatobiliary, Genitourinary, Endocrinology, Radio-Isotope Therapy etc., the total number of 490 investigation names are available in the list.

Please click the link to get the CGHS rate list of Kolkata...

Check list for sending proposals to DOPT for framing/amendment of Recruitment Rules

No.AB.14017/37/2012-Estt (RR) (6943)
Government of India
Ministry of Personnel, PG & Pensions
(Department of Personnel & Training)
Room No.215-A/II, North Block, New Delhi
Dated the 28th January, 2013

OFFICE MEMORANDUM

Subject: Check list for sending proposals to DOPT for framing/amendment of Recruitment Rules.

The undersigned is directed to state that instructions on framing / amendment of Recruitment Rules prescribe that the proposal for framing / amendment Recruitment Rules for Groups ‘A’ & ‘B’ posts /services as approved by the Administrative Ministry / Departments should be referred to this Department in certain format (viz Annexure I to III) and accompanied with other documents / information, for consideration of this Department. It has been noticed that the proposals sent by the Ministry / Department are not complete in all respects and this Department has to return the proposal seeking further information/documents/clarification for considering the proposal. Further, this Department has taken a decision that proposals for framing/amendment/revision of RRs shall now be processed on-line only and after freezing the proposal by this Department, the physical file will be accepted for concurrence.

2. In order to facilitate easy and early concurrence on proposal for framing / amendment of Recruitment Rules, a check list to be used while sending such proposals to this Department is enclosed. It is requested that all proposals for frarning / amendment Recruitment Rules, being sent to this Department on file, must invariably accompany this Check list duly filled in.
3. Hindi Version will follow.
sd/-
(Mukta Goel)
Director(Estt-I)
DOPT OM No. AB.14017/37/2012-Estt(RR)(6943) Dated 28.1.2013

CHECK LIST FOR THE MINISTRIES / DEPARTMENTS FOR SENDING PROPOSALS TO DOPT FOR FRAMING/AMENDING OF RECRUITMENT RULES
   
1. Check list enclosed YES/NO/NA
2. Whether the proposal related to Group ‘A’ or ‘B’ posts YES/NO/NA
3. Whether there is any deviation from the guidelines on RRs in regard to the proposal related to Group ‘C’ posts YES/NO/NA
4. For RRs to be considered on line in case of the proposal related to Group ‘A’ or ‘B’ posts (excluding Service Rules):- YES/NO/NA
(a) Whether the Annexure I and Annexure II or Annexure III has been filled up completely YES/NO/NA
(b) Whether Hierarchy chart has been filled up YES/NO/NA
(c) Whether the contact details of the officer forwarding the proposal has been given YES/NO/NA
5. For RRs to be considered in file in case of the proposal related to Group ‘A’ or ‘B’ posts (excluding Service Rules): YES/NO/NA
(a) Whether the proposal has been sent on-line to DOPT YES/NO/NA
(b) Whether the proposal has been freezed by DOPT for sending the same on file YES/NO/NA
(c) If the proposal sent on-line has been freezed, the copy of report in regard to Schedule (Annexure-I) and Annexure II or Annexure III, as the case may be, enclosed YES/NO/NA
6. For Service Rules: YES/NO/NA
(a) Schedule (Annexure-I) enclosed YES/NO/NA
(b) Annexure II, if it is case of framing of RRs, enclosed YES/NO/NA
(c) If yes, whether annexure-II is signed YES/NO/NA
(d) Annexure III, if it is a case of amendment of RRs, enclosed YES/NO/NA
(e) If yes, whether annexure-III is signed YES/NO/NA
7. In case post created or upgraded, order furnished YES/NO/NA
8. IEn case post re-designated, order furnished YES/NO/NA
9. In case of addition or abolition of posts, the Order sanctioning additional / new posts or abolition of posts enclosed. YES/NO/NA
10. Duties of posts furnished YES/NO/NA
11. Hierarchy of chart along with pay band & Grade pay and method of recruitment furnished (both existing & proposed) YES/NO/NA
12. Whether initial constitution clause, where the RRs are framed for the first time and there are officer already holding the posts on regular basis, inserted YES/NO/NA
13. Whether the method of recruitment, prescribed by UPSC as one time method of recruitment in absence of RRs of post(s), intimated YES/NO/NA
DOPT OM No. AB.14017/37/2012-Estt (RR)(6943) dated 28 .1.2013
14. Whether promotion proposed YES/NO/NA
15. If yes, whether Recruitment Rules for feeder posts enclosed YES/NO/NA
16. Whether other promotional channel available to feeder post YES/NO/NA
17. Whether successful completion of mandatory training in the relevant field included as a criteria for promotion to be considered by DPC YES/NO/NA
18. Whether Deputation has been proposed YES/NO/NA
19. 1f yes, the field of Deputation is as per guidelines YES/NO/NA
20. Whether short term contract also included YES/NO/NA
21. Whether provision for Armed Forces Personnel made YES/NO/NA
22. If yes, whether ranks of Armed Forces Personnel indicated YES/NO/NA
23. Whether composite method has been proposed YES/NO/NA
24. 1f yes, whether there is only I feeder grade post against 1 post in the higher grade. YES/NO/NA
25. Whether Direct Recruitment has been proposed YES/NO/NA
26. If yes, whether further promotional avenues available to direct recruits YES/NO/NA
27. Whether Age limit for direct recruits prescribed is in order YES/NO/NA
28. Whether provision for filling short term vacancies made in Recruitment Rules when Direct Recruitment is the only method proposed YES/NO/NA
29. Whether period of experience proposed is in order YES/NO/NA
30. Whether Educational Qualifications for direct recruits apply to promotees (for Scientific and Technical posts in Senior Time Scales and above. YES/NO/NA
31. n case Educational Qualifications for direct recruits are proposed to be modified and are to be applied to promotees, whether safeguards provided for existing incumbents YES/NO/NA
32. Whether standard note in relevant columns (No.6, 7, 10 & 11 of the Schedule i.e. Annexure I) enclosed YES/NO/NA
33. Composition of separate Departmental Promotional Committee for promotion and or confirmation intimated YES/NO/NA
34. Whether the composition of DPC includes minimum number of officers and UPSC has been associated wherever prescribed YES/NO/NA
35. In case of amendment, whether copy of existing Recruitment Rules furnished. YES/NO/NA
36. Whether reasons for amendments specified YES/NO/NA
37. In case of framing of RRs, Order for creation of posts enclosed. YES/NO/NA

Source: www.persmin.nic.in
[http://ccis.nic.in/WriteReadData/CircularPortal/D2/D02est/14017_37_2012-Estt.RR-28012013.pdf]

Extension of time limit for filing claims of verification of membership - Labour Ministry

Labour Ministry issued notice regarding the verification of Membership of Central Trade Union Organisation - Extension of time limit for filing claims of verification of membership - regarding.

NOTICE

EXTENSION OF TIME LIMIT FOR FILING CLAIMS OF VERIFICATION OF 
MEMBERSHIP OF CENTRAL TRADE UNION ORGANISATIONS
In continuation of Advertisement dated 1.11.2012 regarding Verification of Membership of Central Trade Union Organisations  the Standing Committee for General Verification under the auspices of the Ministry of Labour and Employment constituted for consultation on General Verification in respect of Central Trade Union Organisations has  arrived at a unanimous decision in its 6th Meeting held on 21st December, 2012 to extend the time limit for filing the claims by CTUOs by 2 months i.e. from 31st January,2013 to 31st March, 2013.
Accordingly, the concerned CTUOs may now file their claims by 31st March, 2013.
(Chandra Prakash)
Joint Secretary to Govt. of India
Ministry of Labour & Employment
NOTICE

VERIFICATION OF MEMBERSHIP OF CENTRAL TRADE UNION
ORGANISATION
Government of India, Ministry of Labour & Employment has decided to conduct fresh general verification of membership of trade unions affiliated to Central Trade Union Organisations with date of reckoning as 31st December,2011 for the purpose of determining the representation of Central Trade Union Organisations on international and national conferences, committees, councils etc.
It has been decided in consultation with the Standing Committee on General Verification that those trade union organizations whose affiliates have at least a combined verified membership of 8 lacs and unions registered in at least 8 States with membership presence in at least 8 industries as on 31.12.2011, would be recognized by the Government as Central Trade Union Organisation. A Central Trade Union Organisation which fulfils these conditions, should submit to the Chief Labour Commissioner (Central), Shram Shakti Bhawan, New Delhi by 31.01.2013 at the latest, the particulars of its affiliated trade unions in the prescribed form which is available with the Office of Chief Labour Commissioner(Central).  The process of  verification would be initiated after such organization has furnished full information in this regard and has made out  a case that it meets the above stipulations.
(Chandra Prakash)
Joint Secretary to Govt. of India
Ministry of Labour & Employment.
Source: www.labour.nic.in

Sunday, January 27, 2013

CGHS News : Hospitals and Diagnostic Centres for Providing Medical Facilities to the UGC pensioners w.e.f. March, 2012

Hospitals/Diagnostic Centres for Providing Medical Facilities to the UGC pensioners w.e.f. March, 2012


List of Hospitals/Diagnostic Centres which have Signed Agreement for Providing Medical Facilities to the UGC pensioners w.e.f. March, 2012

S.No. -  NAME OF HOSPITAL 
1. N.K. Dental Hospital,
B-5, Divya Mall,11 Greater Kailash Colony,
Opp. Petrol Pump, Near Apex Mall
Lal Kothi, Tonk Road, Jaipur – 302 015

2. Lall Eye Care Center,
New Railway Road,  Gurgaon,( Haryana)

3. Vinayak Hospital,
NH-I,  Sector-27,  Atta , Noida – 201 301 (U.P.)

4. Muskan Dental Care,
11/26,West Patel Nagar, New Delhi – 110 008

Saturday, January 26, 2013

Revision of rates of stipend to apprentices and trainees on Railways

GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS
(RAILWAY BOARD)

S.No. PC-VI/310
No. PC-V/2008/PS/1(Stipend)

RBE No.04/2013
New Delhi, dated 18.01.2013

The General Managers,
All Indian Railways & Production Units
(As per mailing list)

Sub: Revision of rates of stipend to apprentices and trainees on Railways.
Consequent upon the revision of training period from 12 weeks to 12 months (52 weeks) for the Jr. Engineer Mechanical Department, item No. 28 of the Schedule of Board’s letter of even number dated 15-12-2008 stands modified.

Friday, January 25, 2013

Secret Ballot Elections for the purpose of recognition of Unions / Federations

GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS
(RAILWAY BOARD)
SBC/Union Elections/2012/2.
New Delhi, dated 18.01.2013
To
Chief Personnel Officer
Open Line Railways and Metro Kolkatta
Sub: Secret Ballot Elections for the purpose of recognition of Unions / Federations.
Further to letter of even number dated 11.12.12, it had been informed that a Committee had been constituted under the Chairmanship of Shri R.R.Jaruhar, Retd. Member Engineering, Railway Board, for framing modalities and related activities, in connection with above referred subject.

Thursday, January 24, 2013

Nomination of Liaison Officer and Setting up of Cell in each Ministry / Department for enforcement of orders of reservations in posts and services of the Central Government

No.43011/153/2010-Estt.(Res.)
Government of India
Ministry of Personnel, Public Grievances and Pensions
(Department of Personnel and Training)
North Block, New Delhi-110001.
Dated the 4th January, 2013.
OFFICE MEMORANDUM
Subject:-Nomination of Liaison Officer and Setting up of Cell in each Ministry / Department for enforcement of orders of reservations in posts and services of the Central Government.
The undersigned is directed to say that the instructions have been issued by the Department of Personnel and Training from time to time for nomination of Liaison Officers, their roles, duties & responsibilities and setting up of a Special Reservation Cell in each Ministry / Department under the direct control of the Liaison Officer for enforcement of orders of reservation in posts and services of the Central Government.

2. It is reiterated that in each Ministry/Department/Attached and Subordinate Office, the Deputy Secretary in charge of administration (or any other officer at least of the rank of Deputy Secretary) should be designated as a Liaison Officer in respect of matters relating to the representation of the Scheduled Castes, Scheduled Tribes and Persons with Disabilities. Similarly, instructions provide for nomination of separate Liaison Officer in Ministries/ Departments in respect of matters relating to the representation of the Other Backward Classes.
3. The provisions about Liaison Officer, his role, responsibilities, control etc. and setting up of reservation cell is contained in Annexure.
4. All Ministries / Departments are requested to bring the contents of this O.M. to the notice of all the attached and subordinate offices under their control and also ensure that the cells are set up expeditiously in the Ministry / Department and in Attached / Subordinate offices under administrative control of Heads of Department.
sd/-
(Sharad Kumar Srivastava)
Under Secretary to the Government of India
ANNEXURE
RESPONSIBILITIES OF THE LIAISON OFFICER:
The Liaison Officer is especially responsible for:
(i) Ensuring due compliance by the subordinate appointing authorities with the orders and instructions pertaining to the reservation of vacancies in favour of the Scheduled Castes, the Scheduled Tribes and the Persons with Disabilities / the Other Backward Classes and other benefits admissible to them.
(ii) Ensuring timely submission of SC/ST/OBC and PwD Reports / and II by each appointment authority in the Ministry / Department concerned and ensuring scrutiny and consolidation of the above reports in respect of all establishments and services in and under the control of the Ministry/Department and sending the consolidated reports in the prescribed proforma to the Department of Personnel & Training.
(iii) The Liaison officers have to endorse the non-availability of an SC/ST/OBC Officer for being associated in the DPC before actually convening the DPC. Therefore, it will be one of the duties of the Liaison Officers to acquaint themselves well in time about the dates of various DPCs which will be held in future. He should have with him a ready list of officers of various levels belonging to SC/ST of a few sister Departments / Ministries so that whenever requirement arises, an SC/ST officer of appropriate level consistent with the level of the other members of the DPC and the level of appointment for which a DPC is proposed to be convened, can always be associated as a member. Such a list may be prepared by the Liaison Officers by informally consulting the administrative wing of other Ministries/Departments.
(iv) Ensuring that while making a reference to the Department of Personnel and Training and to the National Commission for Scheduled Castes/the National Commission for Scheduled Tribes for de-reservation of reserved vacancies, full details in support of the proposal for de reservation are given.
(v) Ensuring the extension of necessary assistance to the National Commission for Scheduled Castes and the 
National Commission for Scheduled Tribes in the investigation of complaints received by the Commission, in regard to service matters and in the collection of information for their annual reports.
(vi) Conducting annual inspection of the reservation registers/rosters maintained in the Ministry/Department/Offices under the control of the Ministry/Department with a view to ensuring proper implementation of the reservation orders.
(vii) Acting as Liaison Officer between the Ministry/Department and the Department of Personnel & Training for supply of other information, answering questions and queries and clearing doubts in regard to matters covered by the reservation orders.
RESERVATION CELL:
2. Each Ministry/Department is required to set up a Special Reservation Cell within the Ministry/Department under the direct control of the Liaison Officer to assist the Liaison Officer in discharging of his duties effectively.
PRIVILE. GES OF THE LIAISON OFFICER:
3. Cases of negligence or lapse in the matter of following the reservation and other orders relating to the Scheduled Castes, the Scheduled Tribes, the Persons with Disabilities and the Other Backward Classes coming to the light through the inspections carried out by the Liaison Officer or otherwise, should be reported / submitted by him to the Secretary/Additional Secretary to the Government of India in the respective Ministry / Department or to the Head of the Department in respect of offices under the Heads of Department, as the case may be. The concerned Secretary/Additional Secretary/Head of the Department shall pass necessary orders on such reports to ensure strict compliance of the reservation orders by the appointing authority concerned.
LIAISON OFFICERS IN PSUs etc.
4. Each Public Sector Undertaking, Statutory and Semi Government Body, Autonomous Body / Institution including Municipal Corporations, Co-operative Institutions, Universities, Voluntary Agencies receiving grants in aid from the Government connected with appointment and promotion of the SC/ST candidates should appoint Liaison Officer in the same manner as is existing in the Ministries/Departments.
SPAN OF CONTROL OF LIAISON OFFICER OF MINISTRIES / DEPARTMENTS:
5. The Liaison Officer of a Ministry/Department has to act as Liaison Officer in respéct of the matters relating to the representation of Scheduled Castes/Schedule Tribes/PWDs and OBCs in all establishments and services under the administrative control of the Ministry /Department. The instructions issued by the Department of Public Enterprises provide that each undertaking shall have Liaison Officer with functions similar to that of the Liaison Officer in Ministry/Department. The appointment of Liaison Officer in the undertaking does not, however, dilute or alter or curtail the responsibilities of the Liaison Officer of the administrative Ministry / Department in regard to implementation of reservation policy in the Undertaking. Liaison Officers of the Ministries!/Departments have special responsibility to monitor implementation of reservation in their attached & subordinate offices, Autonomous Bodies, PSUs under the administrative control of the concerned Ministry/Department and Voluntary Agencies which are getting substantial grant-in-aid from the Government of India. In order to ensure due compliance of the reservation orders of the Government, the Liaison Officers may periodically visit inspect the offices/organizations under them. They should ensure that reservation roster for SCs/STs/OBCs/PHs have been maintained properly and there is no gap in the entries made in the rosters, Liaison Officers should carry out their duties in relation to reservation by calling for the records from them and by convening the meetings of the officer of such organizations who are responsible for ensuring reservation in organizations under their control. If Liaison Officers of Ministries/Departments notice that there is flouting of reservation instructions by any officers or complaint against any officer of harassment or deliberate manipulating things to damage the interests of the weaker sections they should feel free to report such lapses to the Secretary / Additional Secretary of the Ministry/Department concerned without fear & hesitation of hierarchical disobedience.
Source: www.persmin.nic.in
[http://ccis.nic.in/WriteReadData/CircularPortal/D2/D02adm/43011_153_2010-Estt.Res.-04012013.pdf]

Recommendations of the Committee of Experts on Disciplinary &Vigilance Inquiries (Hota Committee)

No.372/3/2007-AVD-III (Vol. 10)
Government of India
Ministry of Personnel, Public Grievances & Pension
Department of Personnel & Training
North Block, New Delhi.
24th January, 2013
OFFICE MEMORANDUM
Subject: Recommendations of the Committee of Experts on Disciplinary &Vigilance Inquiries (Hota Committee).

The undersigned is directed to refer to this Department’s Office Memorandum of even number dated 4th December, 2012 (copy enclosed. Link : http://ccis.nic.in/WriteReadData/CircularPortal/D2/D02ser/372 _3_2007-AVD-III-VolA-04122012.pdf) and to say that the report on action taken in pursuance of DoP&Ts OMs mentioned therein is still awaited from your Ministry/Department. It is, therefore, requested that the same may please be expedited (ignore if already sent).
sd/-
(N.Raja)
Deputy Secretary to the Govt. of India
Source: www.persmin.nic.in
[http://ccis.nic.in/WriteReadData/CircularPortal/D2/D02ser/372_3_2007-AVD-III-Vol.10A-24012013.pdf]

Railways Launches Toll Free Helpline Number for Catering Related Complaints

Press Information Bureau 
Government of India
Ministry of Railways 
23-January-2013 20:25 IST
Railways Launches Toll Free Helpline Number for Catering Related Complaints 
The Ministry of Railways has set up a central monitoring cell with the toll free number i.e. 1800-111-321 for the convenience of railway users to register their complaints regarding railways’ catering services like food quality, over charging etc., both at railway stations and in running trains. Announcing this, here today, the Minister of Railways, Shri Pawan Kumar Bansal said that this facility is available all seven days from 7 A.M. to 10 P.M. when during this time generally the food is served to the passengers. 

The Minister said that as soon as the complaint is registered, all possible actions will be taken on real time basis to address that complaint. This facility has started functioning, he added.

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