Press Information Bureau
Government of India
Ministry of Railways
23-January-2013 20:25 IST
Railways Launches Toll Free Helpline Number for Catering Related Complaints
The Ministry of Railways has set up a central monitoring cell with the
toll free number i.e. 1800-111-321 for the convenience of railway users
to register their complaints regarding railways’ catering services like
food quality, over charging etc., both at railway stations and in
running trains. Announcing this, here today, the Minister of Railways,
Shri Pawan Kumar Bansal said that this facility is available all seven
days from 7 A.M. to 10 P.M. when during this time generally the food is
served to the passengers.
The Minister said that as soon as the complaint is registered, all
possible actions will be taken on real time basis to address that
complaint. This facility has started functioning, he added.
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