EPFO Performance in September 2013
While
reviewing the work of Employees Provident Fund Organisation during
September 2013, it has been observed that the Organisation settled
7,96,759 claims in its 123 offices located throughout the country
compared to 7,49,639 claims settled during September 2012. More than 50 %
of the offices settled more than 80% of the claims within 10 days of
receipt. Offices such as Ujjain, Gwalior, Udaipur, Jabalpur, Agra and
Laxmi Nagar among many others are settling 80% of the claims within 3
days. The review meeting was taken by Shri K. K. Jalan, CPFC recently.
In
addition to the above, the Organisation responded to 16,586 grievances
in the month of September. As a result, the number of total grievances
has come to around 6,000. The earlier number was more than 25,000. It is
also relevant that 101 of the 123 offices have no grievance pending for
more than a month.
Rs. 6,018 crores was received during the
month under remittances compared to Rs. 5,961 crores in the previous
month of August. A total of 4.55 crore accounts were updated till the
month of September. In order to bring about an improvement in the
services, a plan for comprehensive review of the functioning of the
field offices by the Central Provident Fund Commissioner has been set
into motion. In this connection, new targets have been fixed by the
Central P.F Commissioner. They include, a long term target of settling
all claims in 3 days, per capita productivity of 15 claims per day,
resolution of grievances registered in the grievance portal, EPFiGMS
within 10 days, liquidation of 80% annual accounts by October,2013 and
100% by December,2013.
In order to provide safe, secure and
speedy disbursement of pension, Core Banking Solution (CBS) has been
made use of. Almost, 84% of the 45 lakhs pensioners are being disbursed
pension monthly using CBS.
During the meeting Central P.F
Commissioner reviewed the working of Compliance division and stressed
the need for ensuring compliance in respect of contract employees.
Noting with concern the fact that recovery of outstanding dues has to be
accorded top priority, instructions have been issued to the Regional
P.F Commissioners in the field offices to draw up an action plan for
liquidating the same. As substantial amounts are locked up due to
winding up of establishments and resultant court cases, directions have
been issued to follow up with Official Liquidators. Also, instructions
have been issued to verify the compliance position of manpower engaged
through contractors in various ministries and departments. In an
important move, it has also been decided to verify the coverage of
autonomous bodies functioning under the Central and State Governments
with a view to ensure that the benefits of the Act and schemes are
extended to all the eligible beneficiaries.
As a part of the
ongoing overhauling of the grievance redressal machinery, EPFO offices
have begun directly talking to the aggrieved subscribers over telephone.
From the Head Office alone, close to 1000 subscribers were contacted
telephonically for redressing their grievances especially with respect
to grievances which were registered directly at Central P.F
Commissioner’s desk. This has improved the work culture of the
Organisation.
Giving importance to the issue of keeping the
office premises clean and streamlining the office functioning, 100000
kilos of old records have been weeded out.
The training academy
of the Organisation, namely, NATRSS which is National Academy for
Training and Research in Social Security is thinking of collaborating
with International Labour Organisation. Moves are afoot to get NATRSS
recognised as a ‘Centre for Excellence’ by the ILO and thereby enabling
training programs of ILO to be held in NATRSS.
Source: PIB
