Thursday, March 31, 2016

Election Commission Provides Complaint Redressal Mechanism- Call Centre & Web-Based Management During Ongoing Elections

ECI Provides Complaint Redressal Mechanism- Call Centre & Web-Based Management During Ongoing Elections

In view of the ongoing elections, the Election Commission of India (ECI) has issued instruction to provide a Complaint Redressal Mechanism in all the five election going states. The main objective of this IT platform is to provide the following:
i. Manage the complaints being received through call centres/telephone/online/fax/ post /paper complaints/in person in an integrated way and a time bound manner.
ii. Inform the complainants about the status of receipt and disposal of complaints.
State wise steps being undertaken by the Commission are as follows:

In Assam :- The complaints are received through (i) toll free number 1950, (ii) online application ‘SAMADHAN’ available at district websites with URL http://election.cloudapp.net/assam-samadhan and at CEO website www.ceoassam.nic.in (iii) Android based mobile application available in Google Play Store as SAMADHAN [ASSAM]. Individual can lodge complaints in physical copies in person/post/fax etc. and can still get SMS or view status of complaints if s/he wishes to.

In Kerala:- e- Pariharam has been lodged in Kerala to facilitate lodging complaints online. Complainants can also visit Akshaya Centres (CSC) and use helpline numbers. Complainants will receive SMS alerts while lodging as well as at the time of disposal of complaints. Photos/videos can be uploaded as part of complaints. The URL of website is: http://e-pariharam.kerala.gov.in

In Tamil Nadu:- In Tamil Nadu, apart from paper, phone, e-mails, online modes of complaint receipt, the complaints are also being received through Facebook, twitter etc. The option for lodging online complaint is available on website of CEO, Tamil Nadu: http://www.elections.tn.gov.in/

In West Bengal:- In West Bengal the IT platform is available at the URL: http://election.cloudapp.net/wb-samadhan . The App is also available in the form of mobile App at Google Play Store: SAMADHAN [WEST BENGAL]. The disposal period of complaints received has been prescribed as 24 hrs in general, and ½ hour on poll day.

In Puducherry:- CEO, Puducherry has established 24×7 helpline call centre with 5 dedicated trunk lines under supervision of an officer of Tehsildar level. Complaints are also being received through SMS, Whatsapp (8903331950), e-mail etc. The online complaints registering mechanism is also available for the use of public.

Through these Complaint Redressal Mechanisms, the Election Commission of India ensures that complaints at all level are properly addressed and timely redressed and the entire election process is made smooth, hassle free, transparent and effective.

PIB

0 comments:

Post a Comment

Now Trending

Holidays to be observed in Central Government Offices during the year 2020

Holidays to be observed in Central Government Offices during the year 2020 CENTRAL GOVERNMENT HOLIDAY LISTS 2020 F.No.12/1/20...

Disclaimer:

All efforts have been made to ensure accuracy of the content on this blog, the same should not be construed as a statement of law or used for any legal purposes. Our blog "Central Government Staff news" accepts no responsibility in relation to the accuracy, completeness, usefulness or otherwise, of the contents. Users are advised to verify/check any information with the relevant department(s) and/or other source(s), and to obtain any appropriate professional advice before acting on the information provided in the blog.

Links to other websites that have been included on this blog are provided for public convenience only.

The blog "Central Government Staff news" is not responsible for the contents or reliability of linked websites and does not necessarily endorse the view expressed within them. We cannot guarantee the availability of such linked pages at all times.

Any suggestions write to us
centralgovernmentnews@gmail.com