Friday, August 24, 2018

Disposal of PPO - death of the pensioner with no claimant authorized for family pension in the same PPO

Disposal of PPO - death of the pensioner with no claimant authorized for family pension in the same PPO.
NEW DELHI-110066
PHONES 26174596, 25174455, 261 74436

CPAO/IT&Tech/Bank Performance/37 Vol.III/2018-19/85


Subject:- Manner of disposal of PPO - death of the pensioner with no claimant authorized for family pension in the same PPO.

Attention is invited to this office OM No. CPAO/Tech/Bank Performance/2014¬15/511-581 dated- 23.09.2011- (copy enclosed) wherein all Heads of the CPPC and Heads of Government Business Department of the Banks were instructed to return both halves of PPO to CPAO where no nominee is authorized for pension on the same PPO so that the family pension could be authorized to other eligible members of the family of the pensioner.

It has been observed that the both halves of the PPOs are not being returned by the CPPCs of the banks which has resulted in a number of court cases for delay in the commencement of family pension to the family pensioner other than the spouse.

It is reiterated that both halves of the PPO may be returned to the CPAO in case there is no nominee authorized for family pension on the same PPO exist as stipulated at per Para 23.3 of the Scheme for Payment of Pension to Central Government Civil Pensioners by Authorized Banks (Fourth Edition, 3rd December, 2004).

As per Para 23.3 of the Scheme for Payment of Pension to Central Government Civil Pensioners by Authorized Banks (Fourth Edition, 3rd December, 2004), wherein it is clearly stated that "The paying branch will enter the date of death of the pensioner in the disburser's portion of the PPO as well as pensioner's portion and in the register in the form as in Annexure VIII (pg. 33). The pensioner's half of PPO will then be returned to the nominee if family pension stands authorized through the same PPO; otherwise it will be returned to the Link Branch/CPPC along with the disburser's half, for onward transmission to the CPAO. The latter will up-date its record and transmit both halves of the PPO after keeping the necessary note in their records, to the PAO/AG who had issued the PPO for similar action and record".

All the Heads of the CPPC and Heads of Government Business Department of the Banks are requested to adhere to the above guidelines and return both halves of the PPO to the CPAO in order to avoid delay in finalization of family pension cases other than spouse.

This issues with the approval of Chief Controller (Pensions].
(Md. Shahid Kamal Ansari)
(Asstt. Controller of Accounts)
The non-compliance of these instructions by the banks is resulting increase in receipt of number of court cases and legal cases in CPAO, non-updation of CPAO's and PA0's relevant record, delay in authorization of family pension to the eligible family members for whom a new PPO is to be issued, causing hardship to the claimants, points raised by the Pensioners' Welfare Associations from different platforms including SCOVA meetings.

The Para 6.3.1 of the CPPC Guidelines also stressed upon the strict adherence to the codal provisions of "Scheme Booklet", CCS(Pension) Rules, Orders, Guidelines on Pension issued by Government of India/Reserve Bank of India from time to time.

Non-compliance of codal provisions by the banks is a very serious lapse on their part. Therefore, it is imperative to instruct the Heads of CPPC of all the banks/ Heads of Govt. Business Divisions to take a stock of these cases and send a Review Report within seven days from the receipt of this Office Memorandum followed by returning of both the halves of all such PPOs wherein pensioner/spouse has died and no claimant for family pension has been authorized in the PPO. The matter may be taken on priority as it is under review at the higher level.

This issues with the approval of Chief Controller (Pensions).

The Hindi version will follow.
Asstt. Controller of Accounts

PIB - Two New Facilities for ESIC Beneficiaries Launched

PIB - Two New Facilities for ESIC Beneficiaries Launched 

Press Information Bureau
Government of India
Ministry of Labour & Employment
23-August-2018 17:42 IST
Two New Facilities for ESIC Beneficiaries Launched 

In order to empower Insured Persons and their beneficiaries and create awareness among other Stakeholders, ESIC has come up with two new user friendly initiatives. The initiatives include the facility of ‘IVR (Interactive Voice Response)/Help Desk' for ESIC Toll Free No. - 1XXX-XX-2526 and production of seven Audio-Visual clips on ESI Benefits.

ESIC has started recently a landmark facility with ‘Launching of IVR / Help Desk' for ESIC Toll Free No. - 1XXX-XX-2526. Apart from on the spot redressal of callers' queries, this facility also receives the complaints/grievances simultaneously. Complaints requiring longer period are given unique ticket number and forwarded to PG Portal of ESIC for early redressal. The callers are satisfied and happy to experience interactive response from ‘Help Desk' for the first time. On an average, more than 1000 calls are received daily and are attended to the utmost satisfaction of the callers.

To educate and spread awareness about ESI Benefits among the Stakeholders, mainly the workforce, ESIC has produced seven Audio-Visuals using infographics and simple language. These Audio-Visuals are already available on You Tube (ESIC HQ You Tube Channel) and the response is very encouraging.

The Audio-Visual clips have been produced for ‘UMANG' platform of Govt. of India which will host the ESIC Mobile App ‘Chinta Se Mukti'. The App will be launched very shortly. The Audio-Visual clips are also being produced in English and all other major regional languages for the benefit of ESIC Insured Persons spread across the country.

The Clips will help all the Stakeholders, Insured Persons and their family members, employers and employees of ESIC to understand the various benefits being provided under ESI Scheme.
Union Minister of State for Labour & Employment Shri Santosh Kumar Gangwar has expressed hope that the launch of user friendly initiatives by ESIC will certainly empower the work force of the country.


Regarding arrangements and nomination of nodal officers for monitoring of preparations in Circles

Regarding arrangements and nomination of nodal officers for monitoring of preparations in Circles
No. 5-8/2018-PBI
Ministry of Communications
Department of Posts
(PBI Division)
Dak Bhawan, New Delhi
Dated: 23rd August 2018
All Nodal Officers at Directorate

Subject: Nationwide rollout of India Post Payments Bank - regarding arrangements and nomination of nodal officers for monitoring of preparations in Circles.

The Department of Posts is rolling out 650 branches and 3250 access points of India Posts Payments Bank (IPPB) simultaneously across the country on 1st September 2018. The Hon'ble Prime Minister of India has kindly agreed to preside over the national level launch function which is scheduled at Talkatora Stadium, New Delhi. Several Governors / Chief Ministers / Union Ministers / State Ministers / Member of Parliaments 1 Member of Legislative Assembly and other dignitaries and important personalities will be presiding the launch functions at 650 branches and 3250 access points which are being organized by the Circles across the country. The branch / access points level launch functions in the Circles will precede national level launch function at New Delhi. The combined Minute to Minute Programme for national and branch / access points level function is enclosed at Annexure - I.

The presence of Hon'ble Prime Minister and other important dignitaries / personalities in the branches and access points of IPPB across the country to simultaneously launch DoP's flagship project 'India Post Payments Bank' in 650 branches and 3250 access points will not only be historic in several aspects but will also provide massive outreach opportunity for the Department of Posts and India Posts Payments Bank (PPB) together.

Heads of Circles have been requested by the PBI Division to meticulously organize launch functions and put their best efforts at their disposal to make the simultaneous launch a grand success. The broad guidelines and checklist for organizing the launch events have already been shared with the Circles and Circles are already making adequate preparations accordingly.

Hon'ble Minister and Secretary (Posts) have been regularly reviewing the preparations of launch with HoCs and important suggestions / guidelines are given to Heads of Circles are also given responsibility of taking local level decision to organize the launch rather than waiting for instructions / guidelines from Directorate. The review meetings are being organized at the office of MoSC (I/C) on daily basis to monitor the preparations in the Circles which are currently being represented by PSI Division, IPPB and Delhi Circle. Secretary (Posts) has organized VC meetings with HoCs I PMsG I DPS which were webcasted also for larger audience in last two weeks.

Since the scale of the function is massive, it has been decided by the competent authority to nominate few SAG level officers working in the Dak Bhawan as nodal officers for reviewing preparations of the Circles for branch / access points launches and give Circle wise status update to Secretary (Posts) to appraise the Hon'ble Minister. The name of the officers and name of the Circles for which they are responsible for ensuring organization of successful launch functions is at Annexure -II. The nodal officers will continue to monitor the performance of Circles till the 100 days' rollout targets given to the Circles for customer and merchant onboarding Is successfully over.

The Heads of Circles are requested to liaison with the nodal officer for their Circle and seek support, if any, for the launch of IPPB in the Circles. They are requested to send a daily status update on the list of activities indicated in this letter to the nominated nodal officers by 4.00 pm on daily basis including weekend (25th & 26th August 2018).

The list of activities which are requested to be monitored / reviewed by the HoCs and nodal officers on daily basis is at Annexure - III. The list of activities is non-exhaustive and only indicative. Circle Heads I Nodal Officers are requested make suitable changes in the list, if required for review.
The overall responsibility of successfully organizing launch functions in the Circles rest with Head of Circles. The concerned CPMsG / PMsG / DPS should visit all venues of the branch and access points launch functions personally and physically verify the preparations / arrangement for the launch in terms of

a) Cleanliness post offices I venue where launch function is organized
b) Preparations for filling the venue to capacity including security
c) Coordination with District Administration / Police / Mayor Office / Municipalities
d) Arrangements for broadcast I webcast of national level launch function
e) Dais plan / seating arrangement! Backdrop
f) Placement of hoarding I signage of IPPB
g) Distribution of flyers! leaflets on IPPB
h) Branches are operational and transactions are taking place
i) End Users are adequately trained I retrained
j) Any other arrangement I preparation for safe and successful launch

The responsibility of organizing national level launch function at Talkatora Stadium, New Delhi which will be presided over by the Hon'ble Prime Minister has already been given to CPMG, Delhi Circle. CPMG, Delhi Circle is attending review meeting at the office of MoSC (I/C) on daily basis and reviewing the progress of activities against a checklist. CSMO (IPPB) and his team is supporting CPMG. Delhi Circle for the National Level launch function and will continue to do so till the launch function is successfully over.

Secretary (Posts) will chair review meeting at 5.30 pm In the Board Room on dally basis from 23fd August 2018, to review the preparations of nationwide rollout of IPPB with nodal officers and CPMG Delhi Circle. DG (Post), Member (Technology) and CEO (IPPB) are also requested to attend the daily review meeting chaired by Secretary (Posts) at 5.30 pm in the Board Room.

Since a large number of dignitaries / guests / customers / public would be visiting Post Offices during the launch events which will provide huge outreach opportunity to the Members of Postal Services Board are requested to kindly review their areas of operations / services and take necessary action as well as issue necessary instructions to the Circles, if any. so that opportunity can be appropriately utilized by the Department for improving the image of the Department. Special focus may be given to the Customers and on Cleanliness of Post Offices.

All officers / employees of the Department of Posts and India Post Payments Bank (IPPB) are requested to constructively involve themselves with the launch function to make it a grand success.
This issues with the approval of Secretary (Posts).
(T.Q. Mohammad)
Secretary (PSB) & DDG (PBI)
DOPT, postal orders

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