Dopt issued guidelines regarding the protection of Public
Interest Disclosure & Protection of Informers’ Resolution — 2004
(PIDPI)
Public Interest Disclosure & Protection of informers’ Resolution 2004 (PIDPI) : Dopt issued guidelines regarding handling of complaints in Ministries / Departments
No.104/76/2011-AVD.1
Government of India
Ministry of Personnel & Public Grievances & Pensions
(Department of Personnel & Training)
New Delhi, Dated October 18, 2013
OFFICE MEMORANDUM
Subject:- Guidelines regarding handling of complaints in Ministries / Departments.
The
undersigned is directed to say that the instructions regarding dealing
with anonymous and pseudonymous complaints as contained in this
Department’s OM No. 321/4/91-AVD.III, dated 29th September, 1992 and as
reiterated vide DOP&T’s OM No. 371/38/97-AVD.III, dated 3/11/1997,
being at variance with instructions issued by CVC in this regard vide
circular No.3(V)/99/2 dated 29th June, 1999, No. 98/DSP/9, dated 31st
January, 2002 and 11th October, 2002, had been receiving the attention
of the Government for the past some time.
2.
The matter was examined afresh in consultation with the Central
Vigilance Commission. Subsequent to the Public Interest Disclosure &
Protection of informers’ Resolution 2004 (PIDPI), the Commission has
created a mechanism for handling complaints where identity of the
complainant is kept secret and the complainant is provided protection.
This has been endorsed and operationalized by the Central Government
with the approval of the competent authority.
3.
In view of the fact that complainants who desire to protect their
identity now have the protection of the Public Interest Disclosure &
Protection of Informers’ Resolution — 2004 (PIDPI), the following
procedure is laid down for handling anonymous and pseudonymous
complaints, in supersession of instructions contained in DoP&T’s OM
No. 321/4/91-AVD.III dated 29th September, 1992:
(i) No action is required to be taken on anonymous complaints, irrespective of the nature of allegations and such complaints need to be simply filed(ii) Complaints containing vague allegations could also be filed without verification of identity of the complainant.(iii) If a complaint contains verifiable allegations, the administrative Ministry/Department may take cognizance of such complaint with the approval of the competent authority to be designated by the Ministry/Department as per their distribution of work. In such cases, the complaint will be first sent to the complainant for owning/disowning, as the case may be. If no response is received from the complainant within 15 days of sending the complaint, a reminder will be sent. After waiting for 15 days after sending the reminder, if still nothing is heard, the said complaint may be filed as pseudonymous by the Ministry/Department.
4.
Instructions contained in para-3 above would also be applicable (with
appropriate competent authority to be designated under para 3 (iii)
above) for dealing with complaints against Secretaries to the Government
of India or Chief Executives / CMDs / Functional Director of
PSEs/PSBs/FIs, which will continue to be referred to the Cabinet
Secretariat for placing before the Group of Secretaries headed by the
Cabinet Secretary/Secretary (Coordination) in the Cabinet Secretariat,
as the case may be, as per procedure given in Department’s OM No.
104/100/2009-AVD.I, dated 14/1/2010 and DPE’s OM No. 15(1)/2010-DPE(GM),
dated 11/3/2010, as amended from time to time.
sd/-
(G.Srinivasan)
Under Secretary to the Government of India
Source: www.persmin.gov.in
[http://ccis.nic.in/WriteReadData/CircularPortal/D2/D02ser/104_76_2011-AVD-I-18102013.pdf]
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